If ‘Find Album Info’ isn’t working in Windows Media player, or you’re getting a script error or a ‘page not found’ error message, try this.

For some reason, the IP address for the service Microsoft uses to retrieve album information gets changed in the Windows HOSTS file.

Here’s the fix:

• Navigate to C:\Windows\System32\drivers\etc\
• Open the hosts file using a text editor
• Check if the following line is in the hosts file:
  2.18.213.82 redir.metaservices.microsoft.com
• If the numbers next to redir.metaservices.microsoft.com are 0.0.0.0., change them to 2.18.213.82
• Save the file